Order support guide

How can I contact the store?

Email support@helienox.shop or call 919-675-4645. Support availability is Weekdays 9 AM to 5 PM.

Where should an approved return be sent?

Approved returns are directed to 4786 Jennifer Ln, Douglasville, Georgia, 30135, United States. Follow the return instructions before shipping an item.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale

How can I track an order?

When tracking is available, the tracking details are sent to the email used at checkout after dispatch.

What does Standard shipping cost?

Standard shipping is $8.00. Orders of $70.00 or more qualify for free Standard shipping where that rate is available at checkout.

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.